A(GGRAVATION) T(ORMENT) & T(ORTURE): If you want a new 3G iPhone, which is the iPhone that you should have had in the first place, then maybe the AT&T store is a good place for you today. As Adam mentioned, sometimes it can be a fun communal event to wait in line for something exciting.
If you are an existing AT&T customer whose few-month-old phone/laptop modem decided to go into perma-stall on the Saturday before an out-of-town trial beginning Monday -- i.e., an event where a phone and a modem are actually important, and not just for downloading music -- the AT&T store today is your worst nightmare. I could run down the options they would give you if you were lucky enough to convince the doorman, after a half hour of telling you that you should get in line for four hours like everybody else, that you should at least be able to speak to a manager -- the best of which is to take time out of your trial prep to make the hour-long (each way) drive to the warranty service center, where they might replace the phone but will leave you without email or tethering service for the duration of the trial -- but I think I can sum it up better than that: we could give two shits about existing customers; we're busy selling iPhones to new people.
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