UPGRADE/DOWNGRADE: Most of the time, an "upgrade" when you check in is a good thing, but am I the only one often annoyed by rental car "upgrades?" In a city I don't know at all, I'd far rather be driving something small that I know I'm going to be able to deal with rather than an SUV or a big honkin' Cadillac (or, as once actually happened to me, the "upgrade" to a pickup truck). Yes, the built-in Satellite Radio is nice, but I'll take the smaller car.
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