While the total percentage of units that said “please” climbed from 53.7 to 57.2 percent, the same tally for “thank you” fell from 86.6 to 85.9 percent.
Tuesday, October 9, 2012
HAVE IT YOUR WAY, 83% OF THE TIME: According to an annual study by Quick Service Restaurant magazine, Wendy's again has the fastest drive-thrus in the business, while Burger King's are both the slowest and least accurate. Wendy's is also the only fast food restaurant surveyed to have improved its time over last year; increasing menu complexity is generally to blame. On the customer service front:
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