THE GIRL FROM IPANEMA: I like the Lexis hotline, since it is almost invariably faster to have them find an obscure library than to dig around and find it myself. Nevertheless, nevertheless: the hold music is a soul-crushing love child of the Windham Hill Collection, Switched-On Bach, and Grover Washington.
I have recently learned that Lexis representatives are required to report all complaints back to management and at least a few of them are sympathetic to the problem. So, if you are a lawyer and you have occasion to be placed on hold, please complain. You will be doing your host a great favor.
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